At Vyrona Ltd, customer satisfaction is important to us. We strive to provide high-quality digital services and solutions. This Refund Policy explains the circumstances under which refunds may be granted.

By purchasing our services, you agree to the terms outlined below.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• You were charged incorrectly or multiple times for the same service.
• Payment was made in error.
• We are unable to deliver the purchased service due to circumstances within our control.
• A technical issue on our side prevents service delivery and cannot be resolved within a reasonable timeframe.

All refund requests are reviewed individually and evaluated based on the specific circumstances.

Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Services have already been fully delivered or completed.
• The customer changes their mind after purchase.
• The customer no longer requires the service.
• Delays caused by incomplete or inaccurate information provided by the customer.
• Issues caused by third-party platforms, internet providers, devices, or software outside our control.
• Violation of our Terms and Conditions.

Incorrect Payments

If a payment is sent to Vyrona Ltd by mistake or intended for another business, the customer should contact us as soon as possible.

Once the payment has been verified and ownership confirmed, we may approve a refund at our discretion. Processing fees charged by payment providers may not be refundable.

Refund Request Process

To request a refund, please contact us with:

• Full name
• Email address used during purchase
• Transaction ID or payment reference
• Reason for the refund request

Refund requests should be submitted to:

Email: contact@vyrona.net

Refund Processing Time

Approved refunds are typically processed within 5–10 business days. However, the time required for funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

Chargebacks

We encourage customers to contact us before initiating a chargeback or payment dispute. Most issues can be resolved quickly through our support team.

Fraudulent or abusive chargebacks may result in suspension or termination of services.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact Information

Vyrona Ltd
Office 18896, 182-184 High Street North
London E6 2JA
United Kingdom

Email: contact@vyrona.net
Phone: +44 7988 516198
Website: https://vyrona.net/

By purchasing or using our services, you acknowledge that you have read and agree to this Refund Policy.